last modified: October 30, 2014 at 1:43:18 PM
Building loyalty to the Cooperative among the membership and trust of the Cooperative among the public and elected officials is very important to ECI. Therefore, ECI strives to engage our members and the public. We do this through a variety of means.
In order to keep member-consumers informed of what's going on with their Cooperative, ECI REC publishes a bimonthly newsletter, the Heartland Link. It contains up-to-date information on distribution line upgrades, energy-efficiency tips, safety information, and updates on legislative items of special interest to our member-consumers.
At our website, member-consumers can download forms, learn Cooperative news, and find answers to many frequently-asked questions.
Member-consumers will regularly find bill inserts in their monthly invoices. These inserts call attention to information that is important for our member-consumers to know, such as meeting dates or availability of new products and services.
ECI REC often uses local television, radio stations, and newspapers to communicate with our member-consumers and area communities. Sometimes these messages are directly from ECI REC. Other times, they are messages provided by our partners like CIPCO and Touchstone Energy®.
You may occasionally receive a survey from ECI. These surveys are usually written, but we may also conduct telephone surveys.
We may ask about your use of electricity so we can better plan our future energy supply.
We may ask how you like our services and products.
Each month we send out 75 "How Did We Do?" cards to members who have had recent contact with us.
Please respond to these surveys if you receive one. They are a very important tool we use to improve our service to our members.