POWER LINES, TRANSFORMERS, SUBSTATIONS—it’s easy to see the equipment that delivers electricity to your home or business. But behind every piece of equipment is a team of people working together to keep your power flowing safely, reliably, and affordably. At East-Central Iowa REC, delivering reliable power is truly a team effort. Every department plays a role, and each role contributes to the service our members count on every day.
Member Services: The Voice of Your Cooperative
For many members, their first connection to ECI REC is a call to our office. Our Member Services team is designed to be a true one-stop resource!
They are here to help, whether you have a question about your electric bill, need to start or stop service, are interested in energy-saving options or rebates, or aren’t sure who to contact with an inquiry. They handle billing and payments, create service orders, provide energy advising, and connect members with the right department when additional support is needed.
This team also includes our Member Services technician, an in-house electrician who provides technical expertise and on-site support when needed. Together, this team works to ensure billing is accurate, requests are handled efficiently, and members receive clear, timely information—making every interaction as smooth as possible.
Operations: Building, Maintaining, and Protecting the System
Our Operations team is responsible for keeping the electric system running safely and efficiently.
Our line crews are in the field, inspecting and maintaining miles of power lines, replacing poles, completing system upgrades, responding to outages, and building new services—all with safety as their top priority. Supporting that work is our in-house Operations team, which manages dispatching, oversees the electric grid, develops Work Plans, supports engineering efforts, and leads safety initiatives across our Cooperative.
This coordination ensures work is planned carefully, resources are used efficiently, and reliability remains strong.
Technology: Supporting a Modern Electric Grid
As the electric system becomes more advanced, technology plays an increasingly important role in reliability and safety.
Our Technology team—including IT and SCADA—maintains the systems that allow us to monitor and manage the electric grid in real time. From supporting internal computer systems and cybersecurity to maintaining communication with substations and system controls, this team helps ensure information flows quickly and accurately when it matters most.
Their work supports faster response times, better decision-making, and a more resilient electric system.
Administrative and Accounting: Strength Behind the Scenes
Behind every successful cooperative is a strong administrative and financial foundation. Our Administrative and Accounting teams support daily operations by processing payroll, managing employee benefits, paying vendor invoices, maintaining inventory records, and overseeing financial reporting, long-term planning, and regulatory compliance. They also help protect member information, maintain records, and support the communication efforts that keep members informed.
Their work ensures ECI REC operates responsibly, transparently, and with long-term stability in mind.
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Did you Know?
ECI REC maintains nearly 2,300 miles of line—enough to stretch from Washington, D.C., to Phoenix, AZ.
ECI REC employees participate in ongoing training, certifications, and safety meetings to stay current on system technology, safety standards, and emergency response.